Shipping & Returns

Packaging

We take great care to carefully package every poster ourselves. We roll them in acid free tissue paper, before placing them in a strong 100% recycled cardboard postal tube for the journey.

Shipping within the UK

Postage within the UK is charged at £5. We ship all our posters, fully insured, with Royal Mail as 48hrs Tracked and Signed. Even so it’s best to allow up to 3-5 days for delivery as we do mail-outs every few days.

Shipping within the EU

We ship to anywhere in the EU for £15.00. Wherever countries allow, posters will be sent via a tracked service with Royal Mail.

International Shipping

We welcome buyers from around the world and charge £20.00 for a tracked service, wherever it is possible to do so.

Returns

We hope you love your purchase, but understand that sometimes it might not work out. You have 30 days from receipt to let us know that you want to return an item. If your poster arrives damaged from transit, or you have received the wrong item, then we will cover the cost of the return and refund the original postage. If you are returning your poster for any other reason, we are sorry but we are unable to cover the cost of the return or the original postage.

Please get in touch as soon as possible, and return your purchase to the address we give you.

Please repackage your poster super carefully so that it returns to us in the same condition as we sent it. For customers returning goods from outside the EU, goods must be marked as ‘Returned goods with ZERO commercial value’. If you don’t do this, then you may be liable for import duty/taxes, which will be deducted from your refund. We recommend using recorded mail with insurance and postage in case anything goes wrong.

We will let you know as soon as we have received your return and refund the payment to your original payment method. If there is any issue with your return we will contact you.

Please allow 3-5 days for payment to show up in your account.

Any problems or questions just drop us a line to hello@projekt26.com and we’ll be happy to help.